Cancel/ Change Order

At Urbanmanstyle, we recognize that the pursuit of personal style is an evolving journey. A decision made in a moment of inspiration may occasionally require a second thought. Whether it is a subtle change to a belt size or a complete cancellation of a tie clip order, we approach your requests with the same grace and precision that define our products.

Our operational framework is built to balance rapid fulfillment with a window of flexibility for our clients. This policy provides a comprehensive roadmap for modifying or cancelling your acquisition before it enters our global logistics network.

Time-Sensitive Modifications

To ensure your orders reach you with maximum efficiency, our warehouse begins the picking and quality control process shortly after an order is placed. However, we offer a dedicated 12-hour grace period for all modifications.

During this window, we can intercept your order without any friction. Once this 12-hour duration has passed, the order is electronically moved to our "Processing" phase, where materials are prepared and logistics labels are generated.

How to Request a Change

We have streamlined our request process to respect your time. To ensure your request is prioritized by our concierge team, please follow these professional steps:

• Step 01: Email Communication Draft an email to support@urbanmanstyle.shop. Communication via email creates a digital timestamp that protects your 12-hour eligibility.
• Step 02: Subject Clarity The subject line must read: "URGENT - Order Modification - [Your Order Number]" or "URGENT - Order Cancellation - [Your Order Number]".
• Step 03: Detail the Change Clearly state what needs to be amended. For example: "Change Belt Size from 34 to 36" or "Correct Shipping Address to 123 Main St."
• Step 04: Await Confirmation Our team operates Monday through Saturday, 8:00 AM – 7:00 PM (EST). We will send a confirmation email once the change has been applied to our system.

No-Fee Guarantee

Urbanmanstyle is founded on transparency. We believe you should not be penalized for a change of heart during the initial stages of your purchase.

Please note that for cancelled orders, it may take 3-5 business days for the funds to reflect in your account, depending on your financial institution's processing speed.

If the Package Has Departed

If your request reaches us after the 12-hour window or after the package has been handed over to carriers like USPS or UPS, we can no longer intercept the shipment. In this scenario, the order must be treated as a standard return.

Action Plan:

1. Allow the package to be delivered to your address.
2. Do not open the premium packaging to ensure the item remains in "Original Condition."
3. Follow the instructions on our Return & Refund Policy page to send the item back to our Delaware facility.
4. As per our commitment, we will still provide you with a prepaid label for the return.

Ensuring Successful Delivery

The accuracy of your shipping address is paramount. If an order is shipped to an incorrect address provided by the customer and is not intercepted within the 12-hour window, Urbanmanstyle cannot be held responsible for the lost package. However, if the package is returned to our facility at 697 Corsica Ave, we will gladly re-ship it to your corrected address, though a re-shipping fee may apply.

For status updates on your current shipment, please visit our Order Tracking utility.

Urbanmanstyle Administration

697 Corsica Ave, Pinewoods, Bear, DE 19701-2514, United States

Email: support@urbanmanstyle.shop

Operation: Mon - Sat: 8:00 AM – 7:00 PM (EST)